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RETURNING PRODUCTS ORDERED


1. RECALL

1.1. The customer may return products purchased Vivienne Ruth through a contract, in the following situations:

1.1.a. The product does not comply with the specifications on site
1.1.b. Packages that shows severe damage
1.1.c. The products were delivered wrong
1.1.d. Products with size (thickness) mistakenly ordered
1.1.e. "The consumer has the right to cancel the distance contract without penalty and without giving any reason within 14 calendar days of receipt of product, in case of services, from signing the contract. The only charge that may be made to the consumer is the direct cost of returning the goods' conf. GEO (Government Emergency Ordinance) no. 34/2014, for individuals who purchase products from sites using remote communication techniques, applying the definitions contained in GEO (Government Emergency Ordinance) no. 34/2014.

1.2. The customer is obligated to notify Vivienne Ruth, his intention to return products purchased by any means of written communication (e-mail: office@vivienne-ruth.com) within maximum 14 days from receipt of the products and / or services .

1.3. The customer is obligated to notify Vivienne Ruth, his intention to replacement products purchased through any means of communication (e-mail / phone / etc) within maximum 14 days from receipt of the products and / or services.

1.4. Customer who notified Vivienne Ruth, has the responsibility to ensure that products that made reference will be returned to Vivienne Ruth in maximum 14 calendar days of the mailing date of the notification, otherwise Vivienne Ruth unfounded considering the request / invalid.

1.5. Ruth Vivienne client can not return products purchased through a contract, and / or can not claim any other damages / compensation for the following purposes or situations:

1.5.a. Replacement of purchased product with another product with other specifications or of a different type, except for the situation provided in art. 1.1.d.
1.5.b. Return application if art. 1.1.b. or 1.1.c. caused by any situation referred to 1.1.a. Shipping date which is 14 calendar days beyond the period stipulated under Article 1.1., the honored business day following the contract date.
1.5.c. When returning the product with one of the causes declared in art. 1.1, the product is not returned in the same condition it was delivered (in original packaging with all labels intact and documents accompanying him).

1.6. If the repayment value of the product, it will be done within 14 days from the receipt of goods, by bank transfer.

1.7. In case of replacing the product with an exact replacement will be made in the conditions and limits of a normal order.

1.8. If the customer who returned an item returned, and Ruth Vivienne lacks an identical product for replacement, it will offer the customer the purchase price.

1.9. Value of additional services including but not limited to the transport, paid by the client, will not be refunded.

1.10. In all cases, the cost of returning / re-shipment will be borne by the client

It is necessary to fill a form online return.


2. RETURN

The customer is obliged to return the products only if they are in initial state (perfect condition, without traces, stains and with all tags attached).

If the repayment value of the product, it will be done in 14 days from the receipt of goods, by bank transfer.

In case of replacing one product with the same or with another product, the replacement will be made under the conditions and limits of a normal order.

Value of additional services, including but not limited to the transport, paid by the client, will not be refunded.

In all cases, the cost of returning / re-shipment will be borne by the client