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TERMS & CONDITIONS


1. DEFINITIONS AND TERMS

Vivienne Ruth - is the trade name of SC Athelierr Nouveau Style SRL, the Romanian legal person, with headquarters in Mun. Bucharest, Mohorului Street, no. 4, Sector 6, registered with the Trade Register under J40 / 3353/2015, CUI 34256551.

Seller - Vivienne Ruth or any partner Vivienne Ruth Marketplace.

Buyer - the person or entity that order and / or purchase products through the online store www.vivienne-ruth.com.

User - any person / legal entity registered on the site, which, through the account creation process is complete, and has agreed on the terms of site specific General Terms and Conditions section.

Member - person by registration site, and created an account by entering the required and accepting the terms and conditions of the site.

Supply - available products offered for sale in a given period and at a certain price per unit.

Product - material goods / items offered for sale.

Price - the price at which goods are sold by the buyer; The price is the unit price for each item offered for sale.

Order - the order given by the customer buying vendor, order that the customer request to buy products selected according to the features shown on the website and the list price, the payment method selected, and under the conditions presented on the site of delivery, the order containing all the elements required by the seller for issuing invoices, delivery and contact.

Account - section of the site that allows a member to access order history made, information on the status of orders and modifying entries in the site.

Favorites - section of the Account that allows the buyer / user to create their lists.

List - Favorites website of the buyer / user can add the goods which they consider to be preferred and which subsequently can add to your shopping cart ("My Cart").

Site - domain and its subdomains www.vivienne-ruth.com.

Goods and services - any product or service, including documents and services mentioned in the Order, which will be supplied by Seller to Buyer as result of the contract.

Campaign - action to expose commercial purposes, a finite number of goods and / or services with a limited stock and predefined for a limited period of time determined by the Seller.

Contents - digital photos, images, texts, technical data, prices and other information that are on site www.vivienne-ruth.com.

Review - a written assessment by the owner or beneficiary of a product or service, assessment draws on personal experience and its ability to achieve qualitative comments and to say whether or not the product or service specifications mentioned by the manufacturer.

Rating - way of expressing the satisfaction of the Client / User / Buyer vis-à-vis the product. Rating is expressed in the form of stars, each product can be scored from one star to five stars. This degree of satisfaction will always be associated with the written review of the Client / User / Buyer on a product or service.

Review - critical assessment or observation purposes, on the edge of Review or other comment.

Question - salutation to other users / clients / customers in order to obtain information about products or services of the page.

Answer - written information that is given to the user / consumer / purchaser who put a question Site in a particular product page. The answer is an explanation offered by a User / Client / Buyer of another Client / User / Buyer within a discussion.

Document - these Terms and Conditions.

Newsletter - means of periodic information through various communication media on products and / or discounts, campaigns or any other information on the actions / activities undertaken by the seller in a given period, without any commitment from the vendor with respect to the information contained it.

Transaction - collection or repayment of an amount resulting from the sale of a good and / or service by Vivienne Ruth, shopper, use of the card processor agreed by the Seller, regardless of delivery method.

Specifications - all specifications and / or descriptions of Goods and Services as specified in the description.


2. CONTRACT DOCUMENTS

2.1. By placing an order on the Site, Buyer agrees with the form of communication (phone or email) by the Seller carries out its business operations.

2.2. The notification received by the Buyer, after the Order has the role of information and is not accepting the order. This notification shall be made electronically (e-mail) or by phone.

2.3. For legitimate reasons, the seller reserves the right to change the amount of Goods and / or Services of command. If you change the quantity of goods and / or services in order will announce the buyer by e-mail or telephone number made available to the Seller at the checkout and will return the amount paid.

2.4. The contract is concluded between Seller and Buyer upon receipt by Buyer to Seller, via email and / or SMS Order shipping notification.

2.5. For orders to be delivered to showrooms and delivery points eMAG prices and bookings Goods and / or Services are valid 72 (saptezecisidoua) hours of recording Order by the Buyer.

2.6. Document and information made available by the Seller on the Site will be the basis of the Contract, in addition to its being the warranty issued by Seller or its supplier for goods purchased. 


3. POLICY FOR SALE ONLINE

3.1. Access for performing an Order is allowed any Client / Buyer.

For legitimate reasons Vivienne Ruth reserves the right to restrict consumer / purchaser in order to make an Order and / or some of the payment methods accepted, if it considers that the conduct or activity based Client / Buyer on the Site actions it could in any way prejudice Vivienne Ruth. In any of these cases, the customer / buyer may address the Customer Department of Vivienne Ruth, to be informed of the reasons that have led to the measures mentioned above.

3.2. Communication with the Seller can be achieved through direct interaction with it or addresses mentioned in "contact" section of the site. Seller has the freedom to manage information received without having to bring justification for this.

3.3. Ruth Vivienne Site may publish information about the goods and / or services and / or promotions practiced by him or by any other third party with whom Vivienne Ruth has signed partnership agreements in a certain period of time and in stock.

3.4. All charges for the Goods and / or Services provided on the Site are expressed in lei (RON / EUR) and have VAT 0.

3.5. In online payment Seller is not / can not be held responsible for any other additional cost borne by the Buyer, including but not limited to currency conversion fees imposed by its issuing bank, where currency issuance thereof RON differ. The responsibility for this action wears only a buyer.

3.6. All information used to describe the Goods and / or Services available on the Site (static images / dynamic / multimedia presentations / etc) do not represent a contractual obligation of the Seller, which is used exclusively for presentation.

3.7. After fourteen (14) days from the purchase of a good or service, the Purchaser will be required to enter a good or service related Reviews purchased. The request will be sent to the email address registered to Buyer in account. In this way, the Purchaser help to inform other potential users / clients / customers on site and is actively involved in developing new services and more complete detailing the characteristics of the goods.


4. ASSIGNMENT AND SUB-CONTRACTING

Seller may assign and / or subcontract a third party for services related to order fulfillment, by informing the Buyer, no need consent. The seller will always be liable to Buyer for all contractual obligations.


5. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, images, dynamic images, text and / or multimedia content presented on the Site are the exclusive property of eMAG its fiindu- All rights reserved obtained and this directly or indirectly (through licenses for the use and / or publication).

5.2. Client / Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, exposure, include any Content in any other context than the original one intended by Vivienne Ruth, include any of Contents Site outside, removing signs that signify Vivienne copyright of Ruth on Content and attending the transfer, sale, distribution of materials made by reproducing, modifying or displaying Content, except with express written consent of Vivienne Ruth.

5.3. Any Content to Customer / Buyer has and / or gain access by any means, it is subject Document, if the content is not associated with a specific user agreement valid, between Ruth and he Vivienne, and without warranty implicitly or explicitly formulated by Vivienne Ruth with reference to that content.

5.4. The customer / buyer may copy, transfer and / or use the Content only for personal or non-commercial purposes only if they do not conflict with the provisions of the Document.

5.5. If Vivienne Ruth gives consumer / purchaser the right to use as described in a distinct usage agreement, certain content that the customer / buyer has or obtains access to this agreement, this right extends only to that or those contents in the agreement, only during its existence or contents of these sites or the period defined in the agreement, under defined conditions, if they do not represent a contractual agreement from Vivienne Ruth for that Client / Buyer or any other party which has / gain access to this content transferred by any means that could be or is damaged in any way by this content during or after the user agreement.

5.6. No Buyer content submitted by the Customer or by any means of communication (electronic, telephonic, etc) or acquired it by accessing, visiting and / or viewing does not constitute a contractual obligation from Vivienne Ruth and / or employee / the servant Vivienne Ruth who has mediated transfer of Contents, if any, to the respective content.

5.7. It is forbidden any use of the Content for other than expressly permitted in this document or the user agreement that accompanies, if any.


6. ORDER

6.1. The customer / buyer can place orders on the website by adding the Goods and / or Services in your shopping cart desired, following complete payment order by performing one of the ways expressly indicated. Once added to the shopping cart, a good and / or service available for purchase to the extent that there is stock available for it. Adding a good / service in the shopping cart, in the absence of finalizing the Order, does not entail the registration of orders, thus no automatic reservation goods / services.

6.2. The checkout Buyer agrees that all data provided by them, necessary buying process is accurate, complete and true at the time of placing the Order.

6.3. By completing the order, the Buyer agrees that the seller can contact him by any means available / accepted by the Seller, in any situation where it is necessary to contact the buyer.

6.4. Seller may cancel the Order made by Buyer, after prior notification to the Buyer, without any further obligation of any party against the other or neither party has to ask for damages in the following cases:

6.4.1. non-acceptance by the Purchaser issuing bank, the transaction, the online payment;
6.4.2. invalidate the transaction by the card processor agreed by Vivienne Roth, online payment;
6.4.3. data supplied by the Client / Buyer on the Site are incomplete and / or incorrect;

6.5. If the customer / buyer request the withdrawal of Contract in the legal deadline for withdrawal from the contract and must return any gifts that accompanied the product. If the order is paid, the seller will refund the amount within 14 (fourteen) days from the date of informing the Seller by the Buyer of its decision to withdraw from the contract. The amount will be refunded as follows:

6.5.1. Orders paid with the card for online -> through restitution in the account from which the payment was made;
6.5.2. Orders paid for with Op / cash / iTransfer / Card bancar-> by bank transfer;
6.5.3. Orders paid for by consumer credit -> cancellation / recalculation rate agreement.

6.6. Seller may defer reimbursement pending receipt of goods sold or pending receipt of proof which they were dispatched, if not offered to collect the goods himself (it will take the most recent date).

6.7. If a good and / or service ordered by the Buyer can not be supplied by the Seller, the latter shall inform the consumer / purchaser of this fact and will return equivalent Good Shopper account and / or services within within 7 (seven) days from the date on which the seller acknowledges this fact and the date on which the Purchaser has explicitly expressed its intention to terminate the Contract.


7. GOODS / SERVICES NOT ENSURE THE RIGHT OF WITHDRAWAL

7.1. Exempted from the right of withdrawal from the Agreement following:

7.1.2. contracts for services, after full provision of services if performance has begun with the prior express consent of the Buyer and after he confirmed that he is aware that he will lose his right of withdrawal after the complete execution of the Contract by the Seller;
7.1.3. providing goods and / or services whose price depends on fluctuations in the financial market that Seller can not control and which may occur during the withdrawal;
7.1.4. supply of goods made by Buyer's specifications or clearly personalized;
7.1.5. the supply of goods which are liable to deteriorate or expire rapidly;
7.1.6. the supply of sealed goods can not be returned for reasons of health protection or hygiene reasons and were unsealed by the Buyer;
7.1.7. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
7.1.8. supply of alcoholic beverages whose price was agreed when concluding the contract, the delivery of which can not be performed before 30 (thirty) days and the actual value of which depends on fluctuations in the market where the seller can not control;
7.1.9. contracts where the buyer specifically requested the Seller to travel to his home to carry out urgent repairs or maintenance. If, during such a visit, the seller provides other services than specifically requested by the Buyer or goods other than replacement parts necessarily used in carrying out maintenance or repair, the right of withdrawal shall apply to those additional services or goods ;
7.1.10. the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
7.1.11. the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
7.1.12. supply of digital content which is not supplied on a tangible medium if the performance has begun with the prior express consent of the Buyer and after he confirmed that he is aware that he will lose his right of withdrawal.


8. PRIVACY

8.1. Information of any kind provided by the Buyer / Seller Client will remain the property of Seller.

8.2. No public statement, promotion, press release or any other manner of disclosure to third parties will not be made by the Buyer / Client on the Order / Contract without the prior written consent of Seller.

8.3. By submitting information or material through this site, and irrevocable offer Seller unrestricted access to, the right to use, reproduce, display, modify, transmit and distribute those materials or information. You also agree that the seller can freely use in their own interest those ideas, concepts, know-how or techniques that you send through the Site. Ruth Vivienne will not be subject to obligations regarding confidentiality of the information sent, if legislation does not provide otherwise specified in this respect.

8.4. By enrolling in Vivienne Ruth database, client / buyer offers its express consent, within legislation, to be contacted by third parties, partners Vivienne Ruth: marketing service providers, other service providers; State agencies, governmental or associations of insurance, when specific legislation so provides; other companies that may develop joint programs Vivienne Ruth market tendering the Goods and / or Services, etc.


9. ADVERTISING

9.1. Vivienne Ruth Newsletters are sent through specialized partners and approved by Vivienne Ruth. Thus, confidentiality and security are assured.

9.2. When Client creates an account, he/she has the opportunity to express their consent to receiving newsletters. The option on the agreement issued by the Client, can be modified at any time by contacting Ruth Vivienne in this regard.

9.3. Renouncing to receive their newsletters or Client Buyer can be done at any time by sending a notice by email office@vivienne-ruth.com

9.4. Renouncing to receive their newsletters imply renouncing the approval given to this document.


10. BILLING - PAYMENT

10.1. Prices of Goods and Services displayed on the site have VAT www.vivienne-ruth.com 0 lei / euro according to law.

10.2. The price, method of payment and the payment date specified in each command. Seller to Buyer will issue an invoice for goods and services delivered, the Buyer is obliged to provide all necessary information invoice according to legislation.

10.3. Seller will send order-related bill containing the goods and / or services sold by Vivienne Ruth, except for the Goods and / or Services sold by Vivienne Ruth Marketplace partners, as well as any other payments related Order, exclusively in electronic format by adding bill Buyer account or by email at e-mail mentioned by Buyer in his account.

10.4. For a correct statement of the invoice for the Order, Buyer's obligations incumbent to update whenever appropriate or account data and to access information and documents related to each Order, existing account.

10.5. By this way of communicating buyer, or by accessing the Account, it will hold a record of invoices issued by Vivienne Ruth and can save and archive their turn at any time and in any way he wants.

10.6. By submitting the Order, the Buyer agrees to receive invoices in electronic format by adding them by Vivienne Ruth in account or by electronic mail to the address mentioned in the e-mail account.

10.7. If this information is unavailable for more than 48 (patruzecisiopt) hours in account, please notify us look to the email address: office@vivienne-ruth.com.


11. DELIVERY OF GOODS

11.1. The seller is obliged to deliver goods in system of door-to-door delivery to Buyer or Ruth Vivienne showrooms, according to client option.

11.2. Seller will ensure proper packaging of the Goods and ensure the transmission of documents.

11.3. Seller will make delivery of the Goods and Services only in Romania.


12. GUARANTEES

12.1. All goods sold by Vivienne Ruth, except Goods resealed, guarantee conditions benefit from consistent legislation and trade policy makers.

12.2. Goods sold and delivered by Vivienne Ruth are accompanied by certificates of guarantee that are issued directly by the producer.

12.3. If manufacturers warranty certificates issued by the Good complained defect within the warranty period must be presented directly to the nearest service center mentioned in the certificate. This center authorized by the manufacturer will take full responsibility to resolve warranty.
Lack of Good warranty certificate must be notified within 48 (patruzecisiopt) hours of receipt of the goods office@vivienne-ruth.com address. Any subsequent notification will not be considered.


13. TRANSFER OF PROPERTY ASSETS

Ownership of the Goods shall be transferred to the delivery, after payment of the Buyer in the location indicated in the Order (meaning the delivery - a signature of receipt provided by the courier waybill or the receipt signature on the invoice if the deliveries made by Seller personnel) .


14. INDEMNITY

Seller can not be responsible for damages of any kind that Buyer or any third party may suffer as a result of damage arising from use of Goods and Services after delivery and especially for loss.


15. REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

Submitting Reviews, Questions and Answers can be done by users / clients / customers, in the "questions and answers customers" and "Reviews". The information submitted can be both positive and negative, and will refer to the features and use of a product or service.

When you register a particular Review / Comment / Question / Answer the Site, users / clients / buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial and entitle the Seller to use, reproduce, modify, adapt, publish, translate, distribute and display such content.

Each user / Client / Buyer, upon registration of Review / Comment / Question / Answer sections mentioned, is committed to respect the following rules:

  • To refer only to features and / or usage of a particular product or service, avoiding information about issues that can change (prices or offers) or information related to the exhibition mode Order;
  • Using only Romanian. They are permitted and words or phrases which, although not considered Romanian, are widely used in all environments on that domain (ex .: Mouse, notebook, plug and play);
  • Use appropriate language, neofensator without words that could offend or affect any other Client / User / Buyer;
  • Ensure proper classification of content placed on the site so any Question will be entered in the "questions and answers customers', and any Review will be enrolled in the" Reviews ";
  • To ensure that the information entered by them are realistic, accurate, not misleading and in accordance with applicable laws, thus respecting the rights of other parties including copyright, trademark, license or other proprietary rights, publicity or privacy;
  • To use this facility only to communicate or to obtain further details on a specific product or service on the Site without reference to other companies that promotes buying and selling of products or services;
  • Do not provide or require, in any manner and in any extent, personal data (contact details, information on delivery or home address, phone numbers, email addresses, names and / or last name, etc.) or any other information that may lead to the disclosure of personal information;
  • Not to include information and / or details about the URLs (links) from other shopping sites that carry the same commercial activity as a seller;
  • Do not try rigging services offered by Seller or to enroll Reviews / Comments / Questions / Answers that contains advertising material nature;
  • Do not use your Review / Comment / Question / answer as a means of communication with the seller, in this regard will use the contact details of the Seller submitted on the Site.

Besides a realistic assessment of critical when registering a Review, user / client / buyer will add a relevant Rating product or related service. Review sites, along with their corresponding Rating sites, will influence the overall rating of the product or service number that appears in parentheses next to their title. So a Review Rating accompanied by a large increase could lead to a general site and a Review Rating accompanied by a small decrease could result in a general community.

Users / Customers / Buyers who enroll Reviews that attach photo or video files will observe the following rules:

  • Uploaded files will contain images and / or videos that relate to your product or service that writes Review site, ensuring that uploaded files respect copyright;
  • Uploaded files will not contain violence, adult content, language licentious or other content that offends a person / a group based on race or ethnic origin, religion, disability, gender, age, veteran status, the sexual orientation or political;
  • Uploaded files will not contain information about other people;
  • Uploaded files will not contain URLs or watermarks to sites that carry the same commercial activity as a seller.

When a Review / Comment / Question or Answer is signaled by a User / Client / Buyer as having inappropriate content from a strictly subjective perspective, this content is carefully examined by Seller to determine if it violates the Terms and Conditions Site . The texts, photos or videos entered is deleted from the site only after their examination by the Seller.

If the violation Seller repeatedly Terms and Conditions, it reserves the right of suspending the User / Client / Buyer to enroll Reviews / Comments / questions or answers in "Questions and Answers customer" and " Reviews'.


16. FORCE MAJEURE

16.1. Neither party shall be liable for failure to perform its contractual obligations, if such non-compliance on time and / or properly, fully or partially is due to a force majeure event. Force majeure is unforeseeable, beyond the parties and can not be avoided.

16.2. If within fifteen (15) days from the date of respective event does not stop each party shall be entitled to notify the other party of right termination of the Contract without any of them could ask for other damages.


17. APPLICABLE LAW - JURISDICTION

This Agreement is subject to Romanian law. Any disputes arising between Vivienne Ruth and clients / customers will be solved amicably or, if it will not be possible, disputes shall be settled by the competent Romanian courts of Bucharest.


18. INSTRUCTIONS FOR MAINTENANCE AND USE FOR LEATHER GOODS

Cleaning leather articles:

Leather handbags (pressed smooth type): clean the dust with a soft cloth or brush rease stains or other impurities are removed with a cloth soaked in a detergent water solution.

Leather handbags (antelope, nabuc or suede type) an be cleaned with a special brush. Do not use water, because the fabric might stain. Oil and grease stains can be removed using a solution to remove stains.

Leather, metallic leather or lacquered can be cleaned  with a soft cloth. It must be protected from direct contact with organic solvents (alcohol, acetone, etc.)

Leather with textile combination are recommended to be worn during dry. After each wearing, the products are cleaned of dust with a clothes brush, dry. Do not insert it into the washing machine. Do not bleach! Stains can be removed using lighteners solution, special textile materials, following the instructions of use recommended by their manufacturers.

Leather replacement can be cleaned after each wearing with a damp cloth; grease stains should be cleaned with a solution specifically designed for the type of material they are made of and according to manufacturer's instructions.

Warnings:

  • Leather dry naturally at room temperature
  • Do not use drying fan, radiator, hair dryer or other heat sources.
  • In all the above categories is prohibited washing with water or washing leather goods in washing machine use bleach.
  • Leather do not store near heat or humid environment and will avoid the action of organic solvents and petroleum products.
  • For the size of their life alternative recommend wearing leather goods 2-3 in a while.
  • Luxury products require a user / maintenance careful.
  • Avoid contact with organic solvents (gasoline, alcohol, acetone).